Privacy policy

Last updated: 26 May 2026

1. Who we are

Friendly Characters Limited (“we”, “us”, “our”) is a private limited company registered in England and Wales (Company No. 17128418). Our registered office is 253 Hook Road, Chessington, KT9 1EQ, United Kingdom.

For the purposes of UK and EU data protection law, we are the data controller for personal information handled by this website.

2. What this policy covers

This policy describes how we handle personal information collected through the friendlycharacters.ai website. It does not cover personal information processed by our products. Each product we operate publishes its own privacy policy on its own domain.

For the privacy policy that applies to our Dilbar.AI product, see dilbar.ai.

3. What we collect through this website

This website is a static informational website. It does not require an account, accept payments, or display advertising. We collect the following:

• Server logs. Our hosting provider records standard access information (IP address, browser type, page requested, timestamp) to operate the site and detect abuse. We do not link these logs to any other identifier.
• Email correspondence. If you email us at one of the addresses listed on our contact page, we receive your email address and the contents of your message in order to respond.
• Cookies. This site does not set its own cookies. Our hosting provider may set strictly necessary cookies (for example, for security or load balancing). We do not use analytics or advertising cookies on this website.

4. How we use this information

We use the information described above to operate and secure the website, to respond to inquiries you send us, and to comply with our legal obligations. We do not sell or rent personal information.

5. Lawful basis for processing

We rely on the following lawful bases under the UK GDPR:

• Legitimate interests for operating the website, securing it, and analysing aggregated traffic patterns.
• Consent, where we ask for it specifically (for example if we add a newsletter signup in the future).
• Legal obligation, where we are required to retain or disclose information.

6. How long we keep information

We keep server logs for a short rolling window for operational and security purposes. We keep email correspondence for as long as needed to address the matter raised, and to comply with applicable record-keeping obligations.

7. Your rights

Under the UK GDPR, you have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate information;
• request erasure of your information, where applicable;
• object to or restrict processing in certain circumstances;
• request portability of information you have provided to us; and
• withdraw consent where we relied on consent for processing.

To exercise any of these rights, email privacy@friendlycharacters.ai. We will respond within one month.

8. International transfers

Our hosting provider operates a global content delivery network, so personal information processed by this website may be transferred to and processed in countries outside the United Kingdom. Where this happens, we rely on the safeguards permitted under the UK GDPR (such as adequacy decisions or standard contractual clauses).

9. Children

This website is not directed at children. We do not knowingly collect personal information from children through this site. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to this policy

We may update this policy from time to time. We will revise the “last updated” date at the top of this page when we do.

11. How to contact us

For privacy or data protection inquiries, email privacy@friendlycharacters.ai or write to us at the registered office address above.

We are not required to appoint a Data Protection Officer. For data protection inquiries, contact us at privacy@friendlycharacters.ai.

Friendly Characters Limited is registered with the UK Information Commissioner's Office under registration reference ZC137450.

12. Right to complain

If you are unhappy with how we have handled your personal information, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.